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The real challenges of building a GenAI chatbot for climate resilience

GenAI chatbots are being deployed to deliver climate advice to vulnerable communities — via WhatsApp, SMS, and voice, in local languages, even offline. But the technology is only half the challenge. This piece looks at what two projects from Klarna's AI for Climate Resilience Program have learned about the real barrier to impact: building tools that communities actually trust and use.

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© Milkywire AB, 2026. All rights reserved. Mailbox 3306, 112 73 Stockholm, Sweden. All donations are handled by WRLD Foundation Sweden (registered with org ID No "802526 - 9328") and WRLD Foundation US (registered 501(c)(3) charity).

We are here to help you take the next steps on your sustainability journey.

© Milkywire AB, 2026. All rights reserved. Mailbox 3306, 112 73 Stockholm, Sweden. All donations are handled by WRLD Foundation Sweden (registered with org ID No "802526 - 9328") and WRLD Foundation US (registered 501(c)(3) charity).