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The real challenges of building a GenAI chatbot for climate resilience
GenAI chatbots are being deployed to deliver climate advice to vulnerable communities — via WhatsApp, SMS, and voice, in local languages, even offline. But the technology is only half the challenge. This piece looks at what two projects from Klarna's AI for Climate Resilience Program have learned about the real barrier to impact: building tools that communities actually trust and use.

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